1. Q: What are your terms of packing?
A: Generally, Packaging with foam and makar carton for ebike motors which is suitable for shipping container.
2. Q. What is your terms of payment ?
A: T/T 30% as deposit, and 70% before delivery. We'll show you the photos or video of the products and
packages before you pay the balance. Or you can come to have a check of it.
3. Q: Do you test all your goods before delivery?
A: Yes, all products will be tested before delivery.
4. Q: Could you print customer’s logo and information on motors?
A:Yes, OEM and ODM is available for ebike motor.
5. Q: How do you make our business long-term and good relationship
A: First we keep excellent quality, thoughtful after-sales service and competitive price to ensure our customers’ benefit;
Second we respect each customer. We sincerely do business and make friends with them.
6. Q: Do you accept sample order?
A:Yes, Sample order is available and sample delivery by express such as FedEx, DHL
7. Q: How long is your lead time ?
A:Sample order for e-bike motor is within 15 working days
Sample order for E-bike conversion kit is about 25-30 working days
8. Q: How to confirm the conversion kit fit my bicycle?
A:The conversion was designed to fit 90% of the bicycles, and you can check your
bicycle fork(the two metal pieces that attach the wheel to the bicycle) to be sure.
You will need at least 100mm for front wheel and 135mm for rear wheel.
9. Q: Can we have a eheck of products before delivery?
A: Yes, you can let your friends or yourself come to our company to check of it.
Welcome to visit our factory